Privacy Policy
1. Personal Information We Collect
The information we collect depends on how you interact with BookNookGifts.
Information You Provide to Us
When you place an order create an account contact customer support subscribe to marketing or submit a review we may collect:
- Your name
- Email address
- Phone number
- Shipping and billing address
- Order and transaction details
- Account login information
- Customer support messages
- Product reviews photos, videos or testimonials
- Marketing preferences
- Any other information you choose to provide
Payment information is processed securely by our payment providers. We do not generally receive or store your complete payment card number.
Information Collected Automatically
When you visit our website we and our service providers may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Approximate location
- Time zone
- Pages viewed
- Products viewed or added to cart
- Referring website or advertising source
- Date, time, and duration of your visit
- Interactions with our website and advertisements
- Cookie and tracking identifiers
Information From Third Parties
We may receive information from companies that help us operate and promote our store, including:
- Shopify
- Payment processors
- Shipping and fulfillment partners
- Advertising platforms
- Analytics providers
- Email and SMS marketing platforms
- Customer review platforms
- Fraud-prevention and security providers
2. How We Use Your Information
We may use your personal information to:
- Process confirm and fulfill your orders
- Arrange shipping and provide tracking updates
- Process returns refunds and replacement parts
- Respond to product order and assembly questions
- Create and manage customer accounts
- Detect fraud abuse and unauthorized transactions
- Maintain the security and functionality of our website
- Improve our products website and customer experience
- Personalize product recommendations and advertising
- Send marketing emails or text messages when permitted
- Measure the performance of our advertising campaigns
- Display customer reviews and user-generated content
- Meet legal tax accounting and regulatory requirements
- Protect our legal rights and the rights of our customers
We only use personal information where we have an appropriate reason to do so such as fulfilling a contract obtaining your consent complying with legal obligations or pursuing legitimate business interests.
3. How We Share Personal Information
We do not share personal information casually. We disclose it only when necessary to operate our business fulfill your order provide customer support advertise our products, or comply with the law.
We may share information with the following categories of service providers:
Shopify
Our store is hosted by Shopify which provides the ecommerce platform used to operate BookNookGifts.
Payment Providers
Payment processors use your payment and transaction information to authorize and complete purchases detect fraud and manage refunds.
Fulfillment and Shipping Partners
We work with fulfillment warehouses and shipping providers including partners located in Asia the United Kingdom and the United States.
These partners receive information such as your name address phone number ordered products and tracking details so they can prepare and deliver your package.
Marketing and Advertising Partners
We may use advertising and analytics services such as:
- Meta including Facebook and Instagram
- TikTok
- Email and SMS marketing providers
- Customer review and survey platforms
These partners may collect or receive information about your interactions with our website and advertisements.
Professional and Legal Advisors
We may disclose information to accountants, insurers, legal advisers, regulators, law-enforcement authorities, or other parties when required to comply with the law or protect our rights.
Business Transfers
If BookNookGifts is involved in a merger acquisition restructuring sale of assets or similar business transaction personal information may be transferred as part of that transaction.
Service providers are permitted to use personal information only for the services they perform for us subject to their contractual and legal obligations.
4. Cookies and Tracking Technologies
We use cookies pixels web beacons local storage and similar technologies to help our website function and understand how visitors use it.
These technologies may be used to:
- Keep products in your shopping cart
- Remember your preferences
- Enable account and checkout features
- Analyze website traffic and performance
- Prevent fraud and improve security
- Personalize content and product recommendations
- Measure advertising effectiveness
- Deliver relevant or interest-based advertising
We may use technologies provided by Shopify Meta TikTok Google and other advertising or analytics partners.
You can manage cookies through your browser settings or through the cookie-preference tools displayed on our website. Blocking certain cookies may affect checkout account features or other website functions.
Shopify allows merchants to configure regional cookie banners and data-sharing opt-out pages through Settings → Customer privacy. In regions such as the EEA and UK non-essential tracking may require consent before activation.
5. Targeted Advertising and Your Privacy Choices
We do not sell your personal information for money.
However some privacy laws define the disclosure of online identifiers and browsing activity for targeted advertising as a “sale” “sharing” or targeted advertising.
Depending on your location you may have the right to opt out of:
- The sale of personal information
- The sharing of personal information
- Targeted or cross-context behavioral advertising
- Certain forms of profiling
You may exercise these choices through our Your Privacy Choices or Do Not Sell or Share My Personal Information page where available or by contacting us at:
Where required we also process recognized browser-based opt-out signals such as Global Privacy Control.
California privacy law includes rights concerning access correction deletion and opting out of the sale or sharing of personal information.
6. Email and SMS Marketing
When you subscribe to our emails we may send you:
- New product announcements
- Promotions and special offers
- Abandoned-cart reminders
- Gift guides
- Customer stories
- Brand and product updates
You can unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the message.
Transactional emails concerning orders shipping returns refunds or account security are not marketing communications and may still be sent when necessary.
If you choose to receive SMS marketing, you may receive recurring automated promotional messages. Consent is not a condition of purchase. Message and data rates may apply.
You can unsubscribe from SMS marketing by replying STOP to a message or contacting us.
7. Customer Reviews and User-Generated Content
When you submit a product review testimonial photo video social-media post or other content, we may collect:
- Your name or display name
- Email address
- Product and order information
- Star rating
- Written comments
- Photos or videos
- Information about your interaction with the review platform
Your review display name images or videos may appear publicly on our website advertisements emails or social-media channels subject to the permissions you provide and our applicable terms.
Please avoid including private information in content intended for public display.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The duration of our relationship with you
- Whether you maintain a customer account
- Order payment and warranty requirements
- Customer-support and replacement-part needs
- Tax, accounting and legal obligations
- Fraud prevention and dispute resolution
- Whether you have requested deletion
When information is no longer required we may delete anonymize or securely dispose of it.
9. International Data Transfers
BookNookGifts serves customers internationally and works with service providers and fulfillment partners in different countries.
Your personal information may therefore be processed in countries other than the country where you live including the United States the United Kingdom and countries in Asia.
Where required we use appropriate contractual or legal safeguards designed to protect personal information transferred internationally.
10. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing relies on consent
- Receive a portable copy of certain information
- Opt out of targeted advertising or data sharing
- Appeal a decision concerning a privacy request
- Submit a complaint to a data-protection authority
Rights are not absolute and may be subject to legal exceptions.
UK GDPR rights can include access correction erasure restriction objection and data portability.
To submit a privacy request email:
Please include “Privacy Request” in the subject line and describe the request you would like to make.
We may need to verify your identity before completing the request. You may also use an authorized agent where permitted by law.
We will not discriminate against you for exercising an applicable privacy right.
11. European Economic Area and United Kingdom Residents
For residents of the EEA and United Kingdom the legal basis for processing your information may include:
- Performance of our contract with you
- Compliance with a legal obligation
- Your consent
- Our legitimate interests where those interests do not override your rights
Our legitimate interests may include operating and improving our store preventing fraud protecting our business providing customer support and measuring business performance.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.
You may also have the right to lodge a complaint with your local data-protection authority.
12. Data Security
We use reasonable administrative technical and organizational safeguards designed to protect personal information from unauthorized access loss misuse alteration or disclosure.
These measures may include secure hosting, encrypted connections, access controls fraud monitoring and restrictions on how service providers handle information.
No method of online transmission or storage is completely secure. We therefore cannot guarantee absolute security.
If you believe your account or personal information may have been compromised contact us immediately at:
13. Children’s Privacy
Our website is intended for adults purchasing products for themselves or others.
Although some Book Nook kits may be suitable for younger builders with adult supervision our website is not directed to children under 13 and we do not knowingly collect personal information directly from children under 13.
Where local law establishes a higher minimum age the applicable local standard will apply.
If you believe a child has provided personal information to us without appropriate permission contact:
14. Third-Party Websites
Our website may contain links to third-party websites social-media platforms payment services tracking pages or other external services.
We do not control the privacy practices of those third parties. Their collection and use of information are governed by their own privacy policies.
We encourage you to review those policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to:
- Our business practices
- Services and technology
- Legal or regulatory requirements
- Advertising and analytics providers
- Customer privacy features
When we make changes we will publish the revised version on this page and update the “Last updated” date.
Material changes may also be communicated through email or a notice on our website where appropriate.