Returns
Love Your Build—or Send It Back
At BookNookGifts we want every order to feel worth opening building and displaying. If your purchase is not right for you, you may request a return within 30 days of delivery.
30-Day Money-Back Guarantee
To be eligible for a return:
Contact us within 30 days of receiving your order
The product should include its original parts accessories and packaging
Opened kits are accepted, provided they have not been substantially assembled damaged or altered
Please handle all miniature pieces carefully, as incomplete or heavily assembled kits may not qualify for a full refund.
How to Start a Return
Email support@booknookgifts.com with:
Your order number
The item you would like to return
A brief reason for the return
Photos of the product and packaging when requested
Our support team will review your request and provide the return instructions. Please do not send your order back without contacting us first.
Free Returns
Approved returns are eligible for free return shipping. We will provide the appropriate return instructions or shipping label based on your location.
Original express shipping charges when applicable are non-refundable.
Damaged Defective or Missing Parts
If your order arrives damaged defective or with missing pieces contact us as soon as possible. Please include your order number and clear photos of the issue.
Depending on the situation we may provide:
Free replacement parts
A replacement product
A partial or full refund
There is usually no need to return the entire kit when only a small part needs replacing.
Refunds
Once your return has been received and inspected, we will email you with an update.
Approved refunds will be issued to your original payment method. Most refunds appear within 1–3 business days depending on your bank or payment provider.
Exchanges
We do not currently offer direct exchanges. The fastest option is to return the original product for a refund and place a new order for the item you prefer.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will do our best to help but orders that have already been processed or shipped cannot always be changed or cancelled.
Need Help?
Questions about a return refund damaged item or replacement part?
Email us at:
Please include your order number so our team can assist you more quickly.